Shipping and Returns
Due to the impact of COVID-19 on the mail system, your order will not be delivered as swiftly as usual. The new general delivery time ranges between 7-21 business days. If you do not see a tracking number in your shipping notification, it is because your order has been shipped letter mail (with a stamp), and there is no tracking available. Please trust that everything is being done to get your order to you as quickly as possible.
- Items within Canada are shipped using Canada Post and couriers (Fedex, Purolator, and Dicom)
- Items to the United States and all other countries are shipped with Chit Chats/UPS/USPS
- Tracking numbers for all larger packages are sent with your shipping notification, however due to COVID-19, there are no guaranteed shipping times
- Pip Robins will accept returns, exchanges, and cancellations
- Contact within: 7 days of delivery
- Ship items back within: 21 days of delivery
- Request a cancellation within: 12 hours of purchase
- The following items can't be returned or exchanged:
- Because of the nature of these items, custom or personalized items cannot be exchanged nor refunded
- Any shipping charges required to return an item/items will be the customer's responsibility
- Shipping fees will NOT be refunded in the case of a return or exchange. If you received "free shipping" on your order, the total cost of postage will be deducted from your refund
- No returns, refunds, or exchanges on sale or clearance items. No exceptions.